Worldwide shipping – Ships direct from Korea
Professional-use, medical-grade products
Low minimums – Perfect for trial orders
Wholesale available – Contact us today
Shipping, Handling and Customs Policy
This policy outlines the shipping, handling, and customs terms for all orders placed through this website. By completing a purchase, you agree to the following conditions.
1. Shipping Methods and Timeframes
Orders are processed within 1 to 5 business days following payment confirmation.
Delivery timeframes vary depending on the destination and courier service capacity.
Most international orders are shipped via FedEx. For customers in China, Malaysia, Thailand, Vietnam, Indonesia, and Singapore, alternative regional courier services are available and may be selected based on availability and efficiency.
Upon dispatch:
- A tracking number will be provided
- All parcels are securely packed, checked, and photographed to document product condition before release
Aésthic Pharma is not responsible for courier delays caused by customs inspections, weather, strikes, or other external factors beyond our control.
2. Shipping Fees
Shipping fees are calculated at checkout based on:
- Delivery destination
- Parcel weight and dimensions
- Selected shipping method
Additional handling charges may apply for:
- Bulk orders
- Special packaging requests
- Remote delivery areas
3. Temperature-Sensitive Products
Cold packs may be added for temperature-sensitive items where applicable. However:
- Cold chain integrity cannot be guaranteed due to customs inspections and unpredictable transit times
- Shipping with cold packs is not recommended to destinations with known customs delays or frequent rejections
Aésthic Pharma is not liable for product quality changes resulting from temperature exposure during international shipping.
4. Customs & Clearance
Import Duties and Taxes
All import duties, VAT, customs clearance fees, or local surcharges (if applicable) are the responsibility of the buyer, as determined by the destination country’s regulations.
These charges are not included at checkout and may be collected by the courier upon delivery.
Aésthic Pharma does not provide tax estimates or reimburse these costs.
Import Regulations
Customers are responsible for ensuring that the products they order are:
- Legally permitted for import
- Compliant with local regulatory or licensing requirements
For detailed advice, contact your local customs authority before placing an order.
Customs Delays and Rejections
If a parcel is held or rejected by customs, it is the customer’s responsibility to:
- Communicate directly with customs
- Complete any required paperwork
- Pay applicable duties or clearance fees
Aésthic Pharma is not responsible for:
- Customs delays
- Rejected, confiscated, or returned items due to regulatory issues
Reducing Customs Risk
To minimize the chance of customs complications:
- Divide large orders into smaller parcels if possible
- Keep parcel dimensions within standard size limits
- Avoid including restricted items such as needles, which may be removed from the shipment before dispatch
We will coordinate with customers in advance regarding any restricted or regulated items prior to shipment.