Worldwide shipping – Ships direct from Korea
Professional-use, medical-grade products
Low minimums – Perfect for trial orders
Wholesale available – Contact us today
Frequently Asked Questions{ FAQs }
Below is a list of frequently asked questions to help clarify policies, products, and services offered through the Aésthic Pharma website. If you require further assistance, please contact us directly.
1. Product Information
Yes. All products offered on Aésthic Pharma are 100% authentic, sourced directly from GMP- and ISO-certified Korean manufacturers. Most items are certified by KFDA and clearly labeled with batch number, expiration date, and product code for traceability.
Most products have a minimum of 12 months of remaining shelf life. If an item has a shorter expiry, it will be clearly noted on the product page or disclosed before dispatch.
Products are intended for use by trained professionals. We do not provide usage instructions or medical advice. Always follow professional guidelines and local regulations. Aésthic Pharma is not liable for misuse or off-label use.
Products are manufactured under strict safety protocols in licensed facilities. However, suitability depends on professional application and patient-specific conditions.
Some items listed in the catalog are not available for direct purchase through the website. Please contact us for availability and ordering options.
Some products are shipped directly from the manufacturer after order confirmation and payment. Shipping timelines may vary depending on stock location.
2. Ordering Process
Simply register for an account, add your desired products to the cart, and proceed to checkout. Orders will be processed upon successful payment.
Orders can only be cancelled or edited before shipment. Once dispatched, changes are no longer possible.
Yes. Account registration ensures secure transactions and order tracking. All account details are kept confidential.
This platform is designed for smaller quantity orders, ideal for first-time users who wish to evaluate products before placing bulk orders. For large volume purchases, please contact us directly for a custom quotation and shipping arrangement.
3. Payment & Pricing
We accept debit/credit cards (Visa, MasterCard), PayPal, and bank transfers (including Telegraphic Transfer). Payee name will appear as “Antnet Enterprise.”
All transactions are processed in USD. Final charge amounts may vary depending on the currency exchange rate and fees applied by your bank or payment provider.
Currency conversion rates and international transaction fees may affect the final charge. These fees are determined by your issuing bank or payment provider.
4. Shipping & Delivery
We ship worldwide, provided that the items comply with the import regulations of the destination country.
Orders are processed within 1 to 5 business days. Delivery times vary by country and courier but generally take 3 to 14 business days.
Ice packs can be included, but shipping with them is not recommended for destinations with high customs inspection risks. Cold chain cannot be guaranteed during international transit.
This is expected during shipping. Products are packed to remain effective, even if the ice pack has melted, within normal delivery timeframes.
For most destinations, we ship via DHL Express. For select countries, we offer regional logistics partners to ensure smoother delivery:
- China
- Malaysia
- Singapore
- Thailand
- Indonesia
- Vietnam
Courier service is selected based on destination, order type, and customer preference.
5. Returns, Refunds & Exchanges
No. Returns are only accepted in the case of incorrect items or manufacturing defects confirmed upon inspection.
Contact us within 7 days of receiving your order. The item must be unused, sealed, and in its original packaging.
Once the returned item is received and approved, a refund will be issued to your original payment method within 7 business days. Bank processing times may vary.
6. Wholesale & Bulk Orders
Yes. Wholesale options are available for verified professionals or businesses. For bulk orders or volume-based pricing, please contact us directly.
Yes. For optimal clearance, large orders can be divided into multiple smaller shipments. We will assist with any packaging adjustments as needed.
Currency conversion rates and international transaction fees may affect the final charge. These fees are determined by your issuing bank or payment provider.
7. Legal & Compliance
The buyer is responsible for all customs duties, import taxes, and clearance procedures. Aésthic Pharma does not provide estimates or cover such charges.
Yes. Certain products, such as those containing needles or specific ingredients, may be restricted. It is the buyer’s responsibility to confirm product legality in their country before ordering.
8. Account & Customer Support
You will receive tracking information via email once your order is dispatched. If you do not receive it, please contact us.
Contact your local customs office directly for assistance. Aésthic Pharma cannot intervene with local authorities.
Feel free to reach out. We may have alternative options not listed online.
Reach us anytime. We typically respond within 1 to 3 business days.
For more support, please email our team directly.